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FAQ
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FAQ

  • Q How will you pack my order, can you provide installation services?

    A The package is Plywood box. We will assemble and test the machine before packaging.
    Installation: We will send the English manual after you purchase. If the customer needs, we will send an engineer to assemble and train the workers. For $80 per person per day, food, accommodation.
  • Q Can we conduct an extraction test before buying?

    A Yes, sure, we can do extraction test with your raw material and send you videos and pictures for your reference.
  • Q Can the CO2 be reused?

    A YES. CO2 can be used in circulation.
  • Q What material can you process with this machine?

    A Our Supercritical CO2 extract machine is widely used in extracting HEMP oil, wheat embryo oil, fish oil, CBD oil, THC oil, tobacco essential oil, Arteannuin, Sundrops oil, Gingerol, Pepper haematochrome, Hops oil etc.
  • Q Can your machine meet our exacly need?

    A We have 29 years manufacturing experience in this line.Our strong technical support can generally operate stably for more than twenty years.Stable performance of our machine, used customers with a renewal rate of 95% or more.High cost performance of the machine, lower price for the same configuration, same performance.After-sales service can be done 7*24 hours, customer service + technical service, timely service in place, users will be assured.
  • Q What's the Shipping Time if I place an order?

    A Generally it's 20-25 working days for order reaches 1 x 20' Containder.
  • Q How can I control the Quality of the goods?

    A Our QC term is professional to ensure our quality product and continuous marketing, your satisfaction is our power for development. You can arrange the 3rd party inspection company for inspection, after production finished.
  • Q Warranty?

    A 1 year warranty period for whole machine except of tubes and human factors etc, and 12-month of after-sale service from the date when you receive machine or 12 months when installation finished.

Get in touch

Address: No.58, Qiaogang Rd, Hi-tech District, Haian City,
Jiangsu Province, China.
Tel: +86-13601453077
Skype: cathywu2007
Whatsapp: 0086-13601453077
E-Mail: info@careddi.com

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